Store Manager

JOB DESCRIPTION:

• Manage all aspects of the store (images, products, employees, customer service…) in accordance with the commercial strategy;
• Manage people, store operations and environment to achieve sales, service, customer satisfaction, and profitability goals;
• Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly;
• Handling customer complaints and problems related to the store management;
• Motivate staff’s enthusiasm, help stores to achieve monthly sales target;
• Implement sales events and promotion in accordance to sales plan;
• Responsible for guiding and training new employees in accordance with the Company's regulations and procedures. Train employees in sales skills, customer communication and other skills;
• Maintain store staff job results by leading, coaching, training, motivating, counseling and disciplining employees; also monitoring job results and providing advice for staff performance improvement;
• Work with the management and HR regarding staff attendance, manpower planning, recruitment and selection, training program, staff evaluation and all personnel actions;
• Organize and manage duty roster effectively, maintain regular and consistent attendance and punctuality on daily basic & during peak season, holiday, responsible for staff working schedule, handle and maintain staff discipline;
• Submit all monthly store expenses/invoices, sales performance, and other reports to Finance Dept to process the payment;
• Other activities according to job requirements and assigned by superiors.

JOB REQUIREMENTS:

• University graduates;
• At least 2 year-experience in retail customer service industries: fashion retail, supermarket, F&…;
• Good verbal and written communication in English OR Chinese;
• Excellent self-management skills, open-minded, Hard-working, have good team-work and communication skills;
•  Can work under high pressure and self-motivation and willing to work in shifts.

JOB BENEFITS:

• Year-end bonus, Performance review from once/year;
•  Paid Social Insurance based on full salary;
•  12 days.

Working times

• Morning shift: 9:00-17:30;
• Noon shift: 13:30 – 22:00;
• Day off: 1 day off/week.