AI SOLUTION (FORWARD DEPLOYED ENGINEER)

JOB DESCRIPTION:

Working location: Hanoi and Ho Chi Minh City

As a Forward Deployed Engineer (FDE), you’ll solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes.
You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.
This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.
What You’ll Do
● Partner with customers to understand operational challenges and success criteria
● Translate open-ended problems into clear technical designs and implementations
● Build AI agents that integrate with customer systems and perform real tasks
● Own deployments, including reliability, performance, and continuous improvement
● Test with real data, measure outcomes, and iterate based on results
● Collaborate with Product & Engineering to ship high-quality solutions
● Contribute to tools, documentation, and best practices that scale customer delivery

JOB REQUIREMENTS:

● 3+ years of experience in technical problem-solving roles
● Experience leading or contributing to solution scoping, discovery workshops, or early-stage AI/technical strategy in collaboration with sales, product, or delivery teams
● Strong fundamentals in software design, system design
● Clear communication skills and a strong ownership mindset
● High-agency mindset: you don’t wait for perfect requirements and are comfortable creating clarity, proposing direction, and driving decisions
● Experience working across systems, integrations, and data flows
● Comfort working directly with customers and owning ambiguous problems
● Curiosity and interest in building AI-powered systems that work in practice
Nice to Have
● Experience in forward-deployed, solutions engineering, or customer-facing roles
● Exposure to AI agents, automation, or conversational systems
● Experience operating and improving production systems

JOB BENEFITS:

● Competitive salary package

● Fast-growing and international working environment

● Proactive oversea team