How to set up employee experience for Vietnam business

Currently, employee experience (Employee Experience) is increasingly focused on by businesses, because this is a significant factor that determines the long-term commitment of an employee to the organization. So what is employee experience? Why is this experience important and how to set it up? Let's explore it in more detail with Faro Vietnam in the article below.

1. What is employee experience

Employee experience (EX) is the entire process of working, learning, interacting, observing, and feeling of employees, from being a candidate until becoming an official employee or leaving the job.

Employee experience includes:

• Procedural Employee Experience (PEX): is the touchpoint of employees with the work they undertake. A good PEX is a job experience design with clear goals and processes, helping employees to fully develop their own capacity.
• Textural Employee Experience (TEX): is the employee's experience with factors such as the working environment, organizational regulations, and the company's working style.
• Emotional Employee Experience (EEX): is the employee's feelings and thoughts about the job, the company, colleagues, etc.

What Is Employee Experience? - Business Culture in Vietnam

2. Why is employee experience important?

Employee experience is increasingly important, especially in companies with a young workforce. This is not only a temporary advantage in recruiting talent but also a key competitive factor, helping businesses have quality resources in a sustainable way. And below are the important reasons why employee experience is important to businesses.

When employees feel positive about their workplace, they enjoy their work more and are more willing to do their best to deliver maximum results. A good employee experience makes employees more excited about performing their tasks and participating in other activities at the company, thereby improving overall performance.
 

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3. Factors affecting good employee experience

According to many in-depth studies on Employee Experience, businesses need to pay attention to the main factors including: Corporate culture, facilities and technology applied in the working environment. These 3 factors all have a direct impact on the employee experience in the organization as well as the long-term commitment decisions of employees.

3.1 Corporate culture

Each business has its own characteristics, formed based on the people in the organization, core values and how to implement those values. Building and conveying corporate culture to employees will help increase internal cohesion.

Good corporate culture makes employees feel like they are part of the company, listened to, respected, and empowered to express their personal opinions. In addition, employees will be satisfied with their benefits and feel that what they receive is worthy of their abilities. On the contrary, bad corporate culture makes employees feel that they are no longer suitable to work here. In summary, the following elements of corporate culture will affect the employee experience:

• Assigning the right job, the right person, having autonomy in work
• Building welfare policies, rewards - punishments commensurate with capacity
• Providing employees with necessary support and opportunities for personal development
• Creating a fair, flexible, healthy working environment
• Factors affecting the experience
• A community of employees - where everyone exchanges, helps, works together smoothly and in a positive direction - will create the best employee experiences.

3.2 Applying technology

Along with the development of the digital age 4.0, boring manual work will find it difficult to motivate employees and hinder labor productivity. Therefore, to create a good experience, businesses should equip employees with the necessary tools, equipment, and software to perform their work. These factors should be updated regularly, meeting the latest technology standards to support employees in the best way.

In addition, for industries such as manufacturing and construction, equipping machinery and applying appropriate technology will help increase productivity and reduce the rate of work accidents.

Technology is the most important factor in today's employee experience and also brings many other benefits to businesses. Technology helps shorten the time to implement work and increase convenience for employees as well as managers.

3.3 Facilities

Workplace facilities are a collection of what employees see, hear, touch, and feel. It is not difficult to improve this factor and increase employee experience. Businesses can improve the employee experience by renovating the office space and facilities in it such as lighting, tables, chairs, new and more modern equipment, adding more greenery, changing the wall paint color, adding fragrance in the office...

However, businesses must also consider carefully before making any changes in the common space. Because each employee will have their own feelings, it is necessary to consult everyone's opinion to ensure collective benefits.

It can be said that employees are the best and most loyal "customers" of businesses. Improving employee experience is developing the brand and building a sustainable business model. With the above information, hopefully readers have a clear understanding of what employee experience is. Managers can immediately apply the process and secrets of designing employee experience for their businesses.

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