5 questions businesses should ask payroll service providers

Outsourcing payroll service is considered a big breakthrough for businesses, which can help businesses not only save time and money but also avoid risks in payroll and law. However, choosing a reputable payroll service provider is extremely challenging.

Here are 5 questions businesses should ask payroll service providers to get the most suitable choice.

How will you insecure business's data?

Cooperating with a payroll service provider means giving them the right to access important information, and the breach of in-house data can affect the reputation of the business. Therefore, businesses should prepare to handle and take measures to keep data safe from all types of cybercrime.

Businesses can request their payroll providers the cloud storage solutions or modern firewalls and multi-factor authentication to protect confidential data from unauthorized access. Businesses need to make sure that the billing service provider clarifies the specific data protection methods before confirming cooperation.

Can the service provider expand payroll scale as business's need and workforce growth?

Increasing the number of employees over a period of time is inevitable, so businesses should negotiate with the service provider to meet the demand of workforce growth as well as the marginal cost of extra employees.

Only a representative of the agency directly works on all matters, right?

Businesses should guarantee to temporarily work with other payroll professionals in case their representative is unavailable or on leave. However, most of the time, businesses need support from someone who understands the business as well as the human resources, which the service provider must support you.

If the service provider cannot guarantee that, then businesses should consider other agencies which can meet this requirement.

How does the service provider handle errors?

Nothing is perfect or certain, so sometimes mistakes can happen, especially in salary management. However, the important thing here is how the service provider handles those problems. That's why businesses should investigate payroll providers about the process and fixing timeframe as well as cover the cost of their mistakes at the same time.

Can business talk to your previous customers?

Online testimonials can stretch a comprehensive picture of a payroll service provider's reputation, but there is also another method for businesses to refer to the professionalism and reputation of the service provider, directly detailed exchange, for example.

Businesses can request the contact information of current or previous customers of the payroll unit. The ideal number to verify the credibility and professionalism of the quantification service provider is 3 customers. Ideally, companies that have used the service should be of the same scale and industry, using the features that your business is interested in.

Above are 5 questions that businesses can ask the payroll service providers. Through these questions, businesses partly assess the professionalism and reputation of that unit. If businesses are interested in payroll services, please contact our hotline for more detailed advice!