Learning Coach

JOB DESCRIPTION:

Student and Parent Support (Weight: 80%)

a. Course Arrangement & Report for Students and Parents (15%):

1.      Regular SMOA students: Produce on time every Wednesday, make sure to encourage and motivate students and 100% follow up with students’ issues and resolve them as soon as possible.

2.      Tutor-track students:

-         Produce on time, within 1 day after the tutoring session, make sure to encourage and motivate students and 100% follow up with students’ issues and resolve them as soon as possible to make sure the students can consume the tutoring hours in time.

-         Make sure the teachers provide monthly assessments and feedback to the students and encourage them to provide feedback

b. NPS: Orientation, Advising, Regular Communication and Progress Monitoring (25%):

1.      Parent: 45

2.      Student: 35

c. Student Profile Creation, Transcript Issuing (10%): Accuracy and timeliness of documents provided.

d. College Application Assistance (5%): Success rate of student college admissions.

e. Student Re-enrollment (25%):

Diploma track: 86% of student re-enrollment for subsequent sessions.

Single track: 50% of student re-enrollment for subsequent sessions.

Tutor track: 50% of student re-enrollment for subsequent tutoring sessions.

Faculty Support (Weight: 10%)

a. Student Records Maintenance (5%): Accuracy and privacy compliance in record-keeping.

b. Quality of Teaching Support (5%): Feedback from faculty on support received and timeliness of communication.

Student Recruitment (Weight: 10%)

a. Inquiry Response and Marketing Support (5%): Response time to inquiries and effectiveness in supporting marketing campaigns.

b. Information Provision for Marketing (5%): Accuracy and timeliness of information provided.

JOB REQUIREMENTS:

Passion for education and learning.

Strong problem-solving skills and adaptability.

Ability to work in a team-oriented environment.

Attention to detail and organizational skills

Typical for candidates often hired by language centers or private education institutions.

JOB BENEFITS:

Salary: Negotiable

Working in international agency.