Field Service Representative

JOB DESCRIPTION:

Summary:
The Field Service Engineer is responsible for service function at the customers site assigned under the direction of Area Manager. Responsibility include to conduct routine water analysis, ensuring chemicals injection system in good condition, provide troubleshooting at customer sites and other field related services assigned to him/her. This individual is responsible for his/her participation in the field-training program, including acquiring all assigned technical and application knowledge. He/she is responsible for developing customer rapport and goodwill, for learning the customers’ operations, and contribute to the area growth.
Primary Responsibilities
● To ensure a favorable company reputation at the customer level.
● To ensure that all assigned accounts are serviced at the prescribed frequency. Services work includes conducting water analysis, ensuring chemical delivery and injection systems are in good conditions, providing troubleshooting support and other field-related services assigned.
● To maintain a high standard of service and customer satisfaction so that no customer complaints originate because of poor quality service.
● To support sales team in sales activities
● To inspect dosing equipment i.e. pump and subsequent recommendations for chemicals / water treatment program changes to improve results as necessary.
● To develop product and product application knowledge and system knowledge so that complete service is given to the customer. To ensure that preventive troubleshooting is adequately performed in all accounts, and that only technically correct recommendations are made to clients.
● To acquire necessary communication and organizational skills. To communicate with customer on the current issues and mitigation plan after the routine service activity
● To conduct monthly, quarterly or annual water performance review with customer
● To acquire the knowledge and conduct essential water treatment knowledge training to customer
● To maintain effective two-way communication with the Area or Account Manager so that they are continually aware of all personal, business and training needs.
● To maintain all chemical inventories up to date so that product outage does not occur at customer site.

JOB REQUIREMENTS:

● Chemical/Environmental or equivalent engineering degree
● Minimum 3 years relevant experience, typically 3 to 5 years’ experience

JOB BENEFITS:

● Insurance, annual leave

● Competitive salary package.