Faro's client
CUSTOMER SUPPORT MANAGER (KOR)
Salary:
Negotiable
Hà Nội
Expired Date: Expired
Location
Hà Nội
Job Type
Full Time
Salary
Negotiable
Level
Manager
Experience
5
Industry
Semiconductor Manufacturing
JOB DESCRIPTION:
- Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.
- Efficiently manages people and resources to drive productivity and operational excellence
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Responsible for the overall profit and loss of the assigned business unit
- Develop business strategies, and negotiate service contracts to improve the controllable margins and expanding the market share of new and existing customers
- Improve customer service experience and develop trusting relationship with direct customers
- Responsive to customer complaints and take charge of internal escalation and ensures issues are brought up to the right level till resolution
JOB REQUIREMENTS:
- Bachelor’s Degree in Engineering
- Minimum 4-6 years applicable experience in Customer Service Management in the Semiconductor Industry or similar Technical Industry
- Strong customer-facing, interpersonal and communication skills
- Proficient in English and Korean to effectively communicate with customers and stakeholders
- Excellent people management and leadership skills
- Able to keep focus on the big picture and take difficult decisions in the middle of a high pressure, business critical escalation
- Able to analyze working methods (processes) and drive improvements within the organization
- Ability to travel at any given point of time
- Experience in dealing with service contract sales will be an advantage
JOB BENEFITS:
- Multinational working environment
- Negotiable salary, insurances, allowances
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