Faro's client
CUSTOMER SUPPORT ENGINEER
Salary:
Negotiable
Bắc Ninh
Expired Date: Expired
Location
Bắc Ninh
Job Type
Full Time
Salary
Negotiable
Level
Fresh Graduate/Entry Level
Experience
From 0
Industry
Semiconductor Manufacturing
JOB DESCRIPTION:
· Field service activities are associated with troubleshooting, diagnostic and repairing highly complex equipment at customer facilities.
· Resolve installation and upgrading problems.
· Coordinate equipment schedule to minimize system downtime.
· Build strong customer relationships, establish technical credibility and penetrate at all levels of the customer’s technical organization
· Collaborate with engineering and manufacturing teams to improve system design and performance.
· Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
· Document service and installation actions by completing forms, reports, logs, and records.
· Conduct regular preventive maintenance
· Adhere to safety policies and procedures
JOB REQUIREMENTS:
· Bachelor’s degree in mechanical/Mechatronics/Electrical/Electronic Engineering
· From 2-5 years of experience in field service or equipment maintenance, preferably in the semiconductor or PCB industries.
· Candidates with non engineering graduates will be considered.
· Good interpersonal/communication skills in understanding customer needs.
· Excellent problem-solving and communication skills.
· Shows initiative and can work independently.
· Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
· Fluent in Chinese OR Korean
JOB BENEFITS:
· Multinational working environment
· Negotiable salary, insurance, allowances.
· Opportunity to promote
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